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Gartner: Focus on the Service Rep to Improve Customer Experience

Service organisations that make their front-line reps a top priority can improve both productivity and customer loyalty, according to Gartner. The study of more than 2,000 customer service reps from nearly 30 companies worldwide shows that by making reps a priority, service organisations can increase their productivity by 19% and their intent to leave decreases … Read more

WiseChip to Show In-Cell Touch OLED Display Tech at CES Asia

WiseChip, a Taiwan-based provider of passive-matrix OLED (PMOLED) products and services, will be highlighting its new In-Cell touch series during CES Asia 2018, which takes place from June 13th to the 15th in Shanghai, China. The lamination of touch sensors onto PMOLED displays isn’t required as the technology already supports touch functions. On the technology, … Read more

LRG: 74% of US TV Homes Have at Least One Connected TV Device

New consumer research from Leichtman Research Group (LRG) finds that 74% of US TV households have at least one internet-connected TV device, including connected smart TVs, standalone streaming devices — like Roku, Amazon Fire TV stick or set-top box, Chromecast, or Apple TV — connected video game systems and connected Blu-ray players. This is an … Read more

ATEME Enables UHD TV Service for NPO: Worldcup Football in High Quality UHD, Low Bitrate

ATEME, the emerging leader in video delivery solutions for Broadcast, Cable, DTH, IPTV and OTT announces that NPO, the Dutch national broadcaster, has selected ATEME’s TITAN virtual video processing solution to cover live Worldcup Football in 4K ultra high definition. Leveraging ATEME’s continuous research and innovation in picture and video quality, NPO workflow can now … Read more

Ateme Titan Chosen by NPO for Live World Cup Broadcast in UHD

Ateme, a French provider of video delivery solutions for broadcast, cable, DTH, IPTV and OTT, has announced that Dutch broadcaster NPO has selected its Titan virtual video processing solution for live Ultra HD coverage of the World Cup. The company says that, leveraging its research and innovation in picture and video quality, NPO can now … Read more

Pay TV Subscribers in LatAm Expected to Grow to 79.3 million in 2023

According to Dataxis, pay TV in Latin America (LatAm) is forecast to reach 79.3 million homes in 2023. Analysts predict that 8.5 million new pay TV customers will be added compared to 2017, although it believes this a slowing rate of growth. As a result, pay TV subscriptions will not exceed 40% of households with … Read more

Global OTT Video Subscriptions to Pass 400 Million in 2022

A new industry report from international research firm Parks Associates shows that the number of households worldwide with an OTT video service subscription will exceed 265 million by 2022. The popularity of over-the-top (OTT) video services, such as Netflix, Amazon, and Hulu, has driven a steady increase in adoption of smart TVs and streaming media … Read more

Global OTT Video Subscriptions to Pass 400 million in 2022

Parks Associates Households Subscribing to OTT Video in 2022

The number of households worldwide with an OTT video service subscription will exceed 265 million by 2022, according to Parks Associates. The popularity of OTT video services, such as Netflix, Amazon and Hulu, has driven a steady increase in adoption of smart TVs and streaming media players since 2010. Parks Associates’ analyst Kristen Hanich commented: … Read more

Augmented Reality is Big, Just Not in Headsets

When Google Glass was announced, the idea was more about what we could do with this technology rather than what we can use this technology for. As a consequence Google announced an explorer program with the hope that a user would stumble upon a killer application. They even paid some celebrities to sport the headset … Read more

Hisense H9E Plus ULED 4K Smart TV Series Featuring Android TV with Google Assistant Built In and A Sleek, Bezel-Less Design is Now Available in U.S.

Global consumer technology leader Hisense announced the availability of the H9E Plus ULED 4K Smart TV Series, featuring best-in-class picture quality, Android TV with Google Assistant built in, and an elegant bezel-less design. The Google Assistant allows Hisense users to ask questions, discover the best content and control smart devices around their home, all with … Read more

Hisense Releases H9E Plus Android TV with Google Assistant

Hisense has released its H9E Plus ULED Ultra HD smart TV series, featuring Android TV with built-in Google Assistant and a bezel-less design. Google Assistant allows users to ask questions, discover content and control smart devices around their home, all with their voice. With the H9E Plus, consumers can use Google Assistant to control Hisense … Read more

I Hate Passwords — But Holst Might Save the Day

Jon PeddieResearchers from the Holst Centre in Beligum, an open innovation initiative of IMEC and TNO in the Netherlands, have demonstrated a new class of flexible, large-area sensor technology for detecting finger and palm-prints. It is less than 0.2 mm thick and doesn’t use prisms or any moving parts. The sensors can be built into … Read more