Samsung Hits SmartTV Update Glitch

Samsung has run into some trouble with a software update for its Smart TVs in Europe. The issue was reported to the Guardian in the UK by unhappy consumers. The company said:

:“Samsung is aware of a small number of TVs in the UK (fewer than 200) affected by a firmware update to 2017 MU Series TVs on 17 August. Once this issue was identified the update was switched off and we are now working with each customer to resolve the issue. Any customers affected are encouraged to get in touch with Samsung directly”

The Guardian, on the other hand said that “Thousands of owners of high-end Samsung TVs have complained” although it said it had been contacted by ‘a number of users’. There were also posts on Samsung’s community forum including some from owners in Germany.

Analyst Comment

When we went to press, there still didn’t seem to be a resolution in place, although we’re sure one will be sorted out. (BR)