Porsche Reveals AR Technical Support Solution

Porsche Cars NA Tech Live Look 1

Porsche Cars North America announced the introduction of “Tech Live Look,” an AR technology designed to improve technical services at Porsche dealerships in the United States.

“Tech Live Look” uses the AiR Enterprise software platform from AR solution provider Atheer, Inc., in conjunction with lightweight smart glasses that use projection technology and come equipped with a high-resolution, auto-focus camera that is intended to show even fine details such as threading on screws. The glasses also include an LED to illuminate dark spaces in the engine compartment or under the car.

The specialised eyewear connects through the software with the Atlanta-based Porsche technical support team 2,200 miles away, allowing them to see what the technician is seeing, in real time. This “see what I see” video-conferencing capability with instant access to remote experts allows both parties to quickly identify and resolve technical issues. According to the firm, it can also help decrease service resolution time by up to 40%, based on the findings of a pilot program undertaken in July 2017 at eight Porsche dealerships.

Porsche Cars NA Tech Live Look 2

“Tech Live Look” also allows the technical support team to take screen shots or send technical bulletins and instructions onto the projection surface of the glasses while the service technician is working on the vehicle. It will officially launch in dealerships in North America in 2018.