HP has announced a worldwide, voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries. According to the company, these batteries have the potential to overheat, posing a fire and burn hazard to customers.
Batteries affected by this program were shipped with specific HP ProBook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP ENVY m6, HP Pavilion x360, and HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through December 2017. They were also sold as accessories or provided as replacements through HP or an authorised HP Service Provider.
Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorised technician at no cost. The company is also providing a BIOS update that places the battery in Battery Safety Mode, so that the notebook or workstation can be safely used without the battery, by connecting to an HP power adaptor.
Batteries affected by this recall should immediately be put into Battery Safety Mode. HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost. For customers with five or more potentially affected batteries, HP has put in place a process to assist with validation and ordering.
There is a validation tool on HP’s website where consumers can identify if their batteries are affected.
