NEC Display Solutions in the USA has extended its advanced replacement programme, known as InstaCare, for most of its projector models to the entire length of their warranties.
The extended duration of the repair-or-replace guarantee covers these NEC projectors:
- L series
- M series
- ME series
- P series
- PA series
- U series
- UM series
- V series
- VE series
Richard McPherson, Senior Product Manager at NEC Display Solutions, said:
“The InstaCare program minimizes the impact of down time in the unlikely event that a problem arises with one of our projectors”
Under the service, customers who experience a projector issue that cannot be resolved the choice of either free repair-and-return within three business days or free next business day exchange. The expanded coverage applies to standard warranties, which range from two to five years, and to any purchased extended warranty contracts. The InstaCare coverage was previously limited to the first year of ownership.
Analyst Comment
As I’ve said before, it’s hard to prove that extending warranties actually boosts sales, but although L/P projectors are much more reliable than lamp-based units, there is probably some nervousness among buyers and given the recent doubts about projection ‘s future (InfoComm Forecasts Big Drop in Projection) anything that removes objections to a sale must be a good thing. It needs careful communication – in some countries, extending the warranty is seen as a kind of warning that the product might not be reliable! (BR)
