The BBC ran an interview with an unhappy customer in the UK that was unhappy that when the display for his Pixel smartphone was broken, Google’s options were only to ship the phone to Poland or give it to a repair company that is said to be rated at “1.8 stars out of 5”. When contacted by the BBC, the firm said that it should be able to get the phone display repaired in five working days from receipt, but the programme suggested this was quite poor for a premium brand and especially compared to the service from Apple.
The programme also highlighted that independent repair companies were not interested in supporting the phone.
Check this iPlayer article at 26:35.
Analyst Comment
It looks as though Google really hasn’t got its act together to provide the kind of service that is expected at the high end of the market. (BR)
