UK-based Zytronic has announced that its multi-touch projected capacitive technology (MPCT) touch sensors have been installed in Santander’s WorkCafé, a half-bank, half-café style branch concept currently exclusive to Chile.
It has now been implemented in 20 Santander branches and will feature in 20 brand new offices by the end of 2018. Zytronic touch sensors are integrated into the sign-in kiosk and video wall found in each Santander WorkCafé.
Santander commissioned customer experience technology and biometrics specialist PX Group to create WorkCafé’s technological customer journey.
Customers and non-clients sign in using a PX D-One kiosk, interacting with it via a 21” Zytronic MPCT touch sensor. PX uses its multi-modal biometric access profiler (MBAP) to control sign-ins. MBAP is an authentication system that eliminates passwords or secret questions and replaces it with biometric data.
The interactive video wall consists of four 55” screens presenting information including news, economic statistics, promotional material for Santander and other details. One of these displays features a 55” Zytronic touch sensor, operating through a protective toughened glass panel.
Clients and non-customers can enjoy free Wi-Fi, a cafeteria, work tables, meeting rooms and self-service technology, as well as the opportunity to discuss financial management with specialist relationship managers. Customers can self-manage interactions if they prefer, in a self-service zone offering access to ATMs and deposit terminals.
