Monitor Companies Overestimate Service Costs

Meko´s latest Monitor Warranty Report uncovers overestimates of nearly 30% by monitor companies calculating their future service costs.

The display market research specialist has published its Desktop Monitor Warranty Report 2010, which examines warranty service and pricing in Europe. Based on its current monitor forecast, Meko estimates that monitor companies in the EMEA will make warranty accruals of around $300 million this year. A more accurate estimate puts actual service costs at about $230 million. This gives them a safety margin of 30% which companies could put to better use in the current conditions.

The new report includes historical data going back to 1995 and is able to track movements in the service landscape caused by price changes, technology advancements, changes in the channels where monitors are sold and the credit crunch. It reveals that the costs of mainstream service delivery methods have gone down by between 18% and 21% since the last report in 2007.

According to Meko´s warranty service manager, Azhar Mohd-Hashim, the report aims to provide service managers and service providers with a benchmark of performance. He added, “As the advantages of a single European market begin to become a reality, service centres are thinking of new ways to streamline and make their operations more effective. The report will help them to decide what to do to break away from the crowd”.

In addition to the survey the report includes the views of those managing service centres in Europe as well as articles on service topics. Companies featured in the report include AOC, Avnet, BenQ, Dell, Fujitsu, Hannspree, Iiyama, Lenovo and Samsung. Service centres featured are Arconet, Bimtes, Bitronic, Euroservice Asistencia Técnica, Infocare, LetMeRepair, LLC, Mersa Elektronik, NSE Services, Profi Service, RCS EDV Dienstleistungen, RepairTech, Seltron, Service Trade, ServPro, Sirpel, TAB Electronic Service, Teleplan, UAB Milesta, Viewpoint and Viva IT.


The report is available to buy online or by contacting Meko.