What They Say
Laptop Magazine reported that there are an increasing number of complaints on Reddit and Apple’s Community forum that M1 MacBook Air notebooks are suffering from ‘self-destructing’ displays. A complainant said that a claim made to Apple under warranty was rejected.
What We Think
These days, I only buy notebooks with extended and preferably on-site warranties, although if these users are to be believed, they didn’t abuse the machines that have been affected. I remember buying an (expensive) Lenovo notebook that had marks on the display very quickly because although there was a small clearance between the keyboard side of the device and the display, created by the bezel, the gap clearly did not take into account the ‘Intel Inside’ sticker that had been put on the case after production. It wasn’t worth going through the hassle of getting it fixed, but it always irritated me.
I was a fan of Dell for many years but my client relationship with the firm dissolved with a notebook warranty dispute. I also had a dispute with Toshiba over a Portege notebook whose hinge failed after 2 years and 10 months of a three year warranty. Eventually they accepted that it was a fault, but as they had no parts or that model as spare, they ended up having to give me a new PC. That taught me a lesson about paying for extended warranties!
Having said that, I have seen my fair share of dubious warranty claims as a vendor. (BR)
