Infocomm 2020 is Cancelled

We made the decision to cancel InfoComm 2020 as a result of the COVID-19 pandemic. AVIXA recognizes a responsibility to contribute to a reduction in the spread of the virus and prioritizes the health and safety of our attendees, exhibitors, partners and staff.

Like many, we had remained optimistic that the show would go on and we continued to monitor recommendations from the local health authorities, the WHO and CDC, but the extreme circumstances of today’s reality have led to a different path forward. While we explored the option to postpone the event until later in the year, this was not realistic given InfoComm’s size and the lack of possible venues. Both the current and likely future environment of economic hardships, travel, spending freezes, and uncertainty with the COVID-19 virus made it clear to us and our partners that not proceeding with InfoComm 2020 was the best decision at this time.

What happens now?

We are exploring all possible alternatives to deliver the high-caliber education, product information and engagement that InfoComm normally offers. We realize that while it will not be the same as experiencing InfoComm in person, we are committed to serving our industry and our members by working hard to help cover the void left by a cancellation. We ask for your patience during this unprecedented and still rapidly evolving period as we explore new programming.

Please check this website for future updates about InfoComm and new engagement opportunities as they become available. Additional resources to support those affected by COVID-19 are posted and continually updated on the AVIXA website as well.

Looking ahead, we invite you to mark your calendars for InfoComm 2021 in Orlando when we will have the opportunity to connect in person.

Conference: June 12-18 | Exhibits: June 16-18
Orange County Convention Center
Orlando, Florida, USA

I’m an attendee who has purchased an Exhibit Hall Pass, a Three-Day Course, the Seminar & Workshop Package, a Tour or admission to TIDE. What should I expect?

All paid InfoComm 2020 registrations are eligible for a refund (excluding fees paid for AVIXA memberships or membership upgrades made through registration). CompuSystems (CSI), the official registration provider for InfoComm, will automatically process all refunds via a credit applied to the original method of payment. Registrations for the AVIXA Foundation 5K will be refunded via Race Roster.

For additional questions about registration refunds or cancellations, please contact [email protected] or +1 224.563.3108 or +1 855.225.1430, Monday-Friday, 9 a.m.– 5 p.m. CT.

For questions regarding AVIXA membership, please contact [email protected].

I registered to take the CTS exam onsite at InfoComm. What should I do?

The AVIXA certification department will be waiving restrictions and fees associated with exam extensions during this time. Please note that only certification staff can issue extensions, so you must also contact [email protected] if an extension is required.

What should I do if I receive a message from someone claiming to represent InfoComm about the show moving online and asking me to pay for this access?

Please be cautious — this may be an example of an emerging scam targeting attendees and exhibitors of many of the large events and gatherings that have been cancelled around the world due to the COVID-19 pandemic crisis. As of now, we have NOT sent any additional details about future InfoComm 2020 programming to potential participants and we are NOT soliciting payment for any registration or attendance fees.

If you receive a communication from anyone claiming to be an InfoComm representative and asking you to provide payment, we encourage you to reach out to us directly to confirm those details.


I have made travel arrangements through InfoComm. What should I do now?

All travel arrangements including air and hotel accommodations made through InfoComm via Direct Travel and/or onPeak are entitled to a full refund and will be cancelled without further fees or penalty.

Hotel Reservations

If you reserved a room via onPeak, InfoComm’s official housing vendor, you will receive an email confirming your reservation(s) has been cancelled. You do not need to take further action. If you have further questions, please contact onPeak representatives at +1 855.992.3353 Toll-Free or +1 312.527.7300 or email [email protected].

Air Travel Reservations

For speakers, partners, etc. for which InfoComm booked your air reservations, please contact a travel representative via Direct Travel at [email protected] or +1 877.410.8188 or +1 703.650.5350. They are available from 8:30 a.m. 7:00 p.m. ET, Monday – Friday (excluding holidays).

If your air reservations or hotel accommodations were planned through another method, please contact those vendors directly.


I’m an exhibitor and/or sponsor. Can I expect a refund?

For exhibitors, sponsors, Manufacturers’ Training sessions, and meeting/Audio Demo rooms, InfoComm intends to comply and follow the Exposition Rules and Regulations, in the Exhibitor Services Manual, for all exhibitor paid products, as found below:

IN THE EVENT OF DISASTER: In the event of disaster, national emergency, or other circumstances beyond AVIXA’s reasonable control, forcing cancellation of the entire exposition more than two weeks in advance of the opening date of the exposition, the full amount paid by exhibitors, less a pro-rata share of expenses incurred by AVIXA, in planning and preparing for the exposition up until the time of cancellation, will be refunded.

Due to the unprecedented nature of the situation, we ask for your patience as we work through the timing and details of this process.

I ordered catering/internet/floral or other exhibitor services. Who should I contact?

If you have requested or secured services with preferred vendors such as Freeman, Freeman AV, LVCC, CompuSystems (Lead Retrieval), Photography, Floral, Centerplate, Cox Business, we encourage you to reach out to them directly for questions related to refunds and contracted services. A list of approved vendors with their contact information can be found here.

I plan on exhibiting at InfoComm 2021 in Orlando. What’s next?

We encourage InfoComm 2020 exhibitors to secure exhibit space for InfoComm 2021 during the virtual advance booking process which will be held in May (exact date is TBD). All current and previous exhibitors in good standing will have the opportunity to secure exhibit space and will receive information about their appointment time in early May.

For additional questions, please contact your account manager.

You can also send an email to [email protected].

Will I earn priority points for my planned participation at InfoComm 2020?

Yes! InfoComm 2020 exhibitors will earn priority points based upon their 2020 contracted and fully-paid investment in exhibit space, meeting and audio demo room space, sponsorship opportunities, AVIXA membership and participation in the show in accordance with the exhibitor contract as follows:

  • Exhibitors will receive 1 priority point for every $3,000 of show-related investment contracted and fully paid for the U.S. InfoComm 2020 show annually (Show investment includes exhibit booth space, sponsorship, meeting rooms, audio demo rooms and Manufacturers’ Training sessions) *
  • Exhibitors will receive 5 priority points for participating and being fully paid (as of the date of InfoComm cancellation) in the 2020 U.S. InfoComm show*
  • If you are not fully paid as of the time of cancellation and as stipulated in the exhibit contract, priority points will not be earned for 2020
  • AVIXA Membership points**:
    • Priority Points for Bronze Membership:2.5
    • Priority Points for Silver Membership: 5.0
    • Priority Points for Gold Membership: 10.0

*Companies that cancelled prior to March 1 are not eligible to receive priority points.
**Companies with a membership in good standing at the time of their scheduled appointment time are eligible to earn AVIXA Membership points

Are there any incentives for InfoComm 2020 Exhibitors?

Yes! InfoComm 2020 contracted and fully paid exhibitors who transfer their payments to InfoComm 2021 will receive extra priority points. Exhibitors will receive, as a one-time bonus, the same amount of priority points as earned in 2020 (excludes AVIXA membership bonus points), essentially doubling the number of points for 2020 for investment and participation. These points will be used to create the priority listing for the scheduled appointment times for space selection for InfoComm 2021.

NOTE: All money paid for 2020 must be transferred to the 2021 show to obtain the bonus priority points.

The deadline for decisions to either receive a refund or transfer payments to InfoComm 2021 is Friday, May 1, 2020.


Attendees: For registration questions or refunds, please contact Compusystems at +1 224.563.3108 or +1 855.225.1430 or email [email protected], Monday-Friday, 9 a.m.– 5 p.m. CT.

Exhibitors: Please contact InfoComm Account Services at +1 703.273.7200 or email [email protected], Monday-Friday, 9 a.m.-5 p.m. ET.

AVIXA Members: Please contact your AVIXA regional manager, email us at?[email protected] or call us at +1 703.273.7200?, Monday-Friday, 9 a.m.– 5 p.m. ET.