At the time of writing, 12,853 MacBook Pro users have signed a Change.org petition, demanding that Apple recalls every one released since Late 2016 due to widespread issues with its keyboard.
Clearly, many users have experienced the issue, which apparently affects 13″ and 15″ models, but more frustrating seems to be the fact that Apple and its store-based Genius representatives have so far failed to acknowledge the problem. User Casey Johnston wrote on the petition page:
“My one-year-old MacBook Pro’s keyboard keys stopped working if a single piece of dust slipped under there and, more importantly, neither Apple nor its Geniuses would acknowledge that this was actually a problem. Since I wrote about my experience, many have asked me what happened with the new top half of the computer that the Apple Geniuses installed, with its pristine keyboard and maybe-different key switches. The answer is that, after a couple of months, I started to get temporarily dead keys for seemingly no reason. Again”.
